Terms of Service

Peppercorn One provides administrative tools and guidance to assist the directors of self-managed residential buildings in preparing management information — including responses to the enquiries a buyer’s conveyancer typically raises when a leasehold flat is sold, together with supporting documents.

Peppercorn One does not provide legal advice. It does not act as your solicitor, conveyancer or managing agent, and it does not replace any of them. You remain responsible for reviewing and approving all information before it is issued.

You are responsible for the accuracy, completeness and lawfulness of the information you enter, upload or issue through Peppercorn One. Where the service suggests an answer drawn from a document you have uploaded, that suggestion is provided to save you time only. It is not an assertion of fact by us.

No suggested answer enters an issued pack until a named person has reviewed and confirmed it. By confirming an answer you represent that you have checked it and that you are authorised to provide it on behalf of the building.

Peppercorn One uses automated document-reading technology to propose answers based only on the content of the documents you provide. This technology can make mistakes, can miss information, and can occasionally produce a confident-sounding answer that is wrong. You must not rely on a suggested answer without checking it against the source document.

You may disable automated extraction for your account at any time in your settings, and prepare every answer manually.

You must be at least 18 and provide accurate registration details. You are responsible for keeping your password secure and for activity under your account. Tell us promptly if you believe your account has been accessed without authorisation.

Peppercorn One is offered as a single-pack purchase and as a per-building subscription. Prices are shown at the point of purchase and, where applicable, are inclusive of any tax due. Subscriptions renew automatically until cancelled; you may cancel at any time and retain access until the end of the paid period.

Because a management pack is a completed deliverable, our refund policy is: a full refund is available for a single-pack purchase where the pack has not yet been issued; once a pack has been issued the deliverable has been provided and the purchase is non-refundable. This does not affect your statutory rights.

You agree not to use Peppercorn One to:

• upload content you do not have the right to share;
• upload malware, or attempt to probe, scan or breach the security of the service;
• impersonate another person or misrepresent your authority to act for a building;
• use the service in a way that is unlawful, or that infringes the rights of others.

You retain ownership of the information and documents you provide. You grant us the limited licence needed to host, process and display that content to operate the service for you. We retain all rights in the Peppercorn One software, brand and content.

We aim to keep Peppercorn One available but do not guarantee uninterrupted access. We may suspend the service for maintenance, and may change or discontinue features, giving reasonable notice where we can.

Nothing in these terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence, or for fraud). Subject to that, Peppercorn One is provided “as is”, and we do not guarantee that any pack will be accepted without follow-up enquiries, nor guarantee any particular timescale or outcome in a property transaction.

Subject to the above, our total liability to you arising from the service in any 12-month period is limited to the amount you paid us in that period. We are not liable for indirect or consequential loss.

Our handling of personal data is described in our Privacy Policy. Where we process personal data of your leaseholders and sellers on your instructions, we act as your processor and a data processing addendum is available on request.

You may close your account at any time. We may suspend or terminate access if you materially breach these terms. On termination you may export your data as described in the Privacy Policy before it is deleted.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Questions about these terms can be sent to [SUPPORT EMAIL].