From the conveyancer’s request to the issued pack.

The first time, you enter the basics: company name, address, number of flats, how the building is managed. Every later pack starts from the existing record.

Example: Alder House RTM Company Limited — purpose-built block of 18 flats, self-managed since 2021.

Record the flat, the seller and the expected timescale. Peppercorn One opens a pack request and shows exactly what it will need.

Example: Flat 8 — sellers Daniel and Priya Morgan.

The conveyancer or agent asking for the pack, and any reference they have supplied, so the finished pack reaches the right file first time.

Example: Harcourt & Vale Solicitors, ref HV-20481.

Insurance schedule, accounts, budget, fire risk assessment, articles. Peppercorn One reads them and offers suggested answers with the source attached.

Example: three suggestions from Buildings Insurance Schedule 2026–27.pdf — each requires review.

Building information, ownership, service charges, ground rent, insurance, reserve fund, planned works, disputes, fire safety and Building Safety Act questions — each in plain English, each with guidance.

Decision point: the lease reserves a peppercorn rent and nothing is collected — the guidance shows exactly how to record that.

Assign the service-charge section to the treasurer, planned works to the managing agent, accounts to the accountant. Everyone sees only what they need to.

Example: Ruth Ahmed (managing agent) asked to confirm the external decorations estimate.

Peppercorn One lists unanswered questions, missing documents and inconsistencies between answers, so gaps surface now — not in a conveyancer's enquiry letter three weeks later.

Example warning: Section 4.8 refers to planned external works, but no estimated cost has been entered.

Read the pack as the conveyancer will see it. Every answer shows its source and who confirmed it. The review disclaimer is presented before generation.

Peppercorn One assists with preparation; the directors review and approve all information before it is issued.

Generate the professional pack and share it through a secure link. Follow-up questions arrive through the same channel, against the same single version.

Status moves to Issued, with the date and recipient recorded.

Everything the pack taught the building is kept: answers, documents, dates and decisions. The next sale starts from here.

Fourteen months later, the pack for Flat 12 begins around two-thirds pre-filled, pending review.